A guide to your Employee and Family Assistance Program (GFN)
Updated: Apr 25
Confidential, voluntary, effective wellness services -anytime, anywhere.
Your inConfidence Employee and Family Assistance Program is here to support you and your
dependents with comprehensive and personalized treatment options based on your mental health and life goals.
Through this program, employees and dependents can access comprehensive, personalized treatment options tailored to mental health and life goals.
To get started, visit myinconfidence.ca or use the direct link sent to your work email. Dependents can also use the same URL to register.
How to Access Individual, Couples, and Family Counselling Support
You can make your first secure online or in-person counselling appointment in as little as 24 hours.
Click on the direct link sent to your work email to set up your account, or go to myinconfidence.ca and click Get Started to register.
Log in, select whether you would like an individual counsellor or a couples and family counsellor, and click Find My Care Provider.
Complete a short assessment. A list of counsellors best suited to your needs and preferences will be generated. You can choose your counsellor based on clinical fit, communication method, cultural background, language, therapy approach, and more.
Choose a counsellor and schedule a free 15-minute consultation to determine whether they are the right fit for you.
Book your first session by going to Your Care Provider’s calendar and clicking the desired date to see available appointment times.
In-person or telephone appointments can be booked using the same steps, with wait times between 24 and 72 hours or up to 7 days. The free 15-minute consultation is only available virtually.
Booking Future Sessions
If you are happy with your counsellor, go to Your Care Provider’s calendar and book your next appointment. Your next 5 hours of individual counselling and 5 hours of couples counselling are covered.
Once you have used your sponsored hours, sessions may be reimbursable through your Extended Health Benefit. You will be asked to input your credit card information when booking subsequent sessions. After the session, you will receive an email receipt for reimbursement. Subsequent counselling sessions are $90/hour for virtual and $110/hour for in-person individual, couples, or family sessions.
If you are not happy with your counsellor, go to My Care Provider and click unmatch. You can then reselect from the list of possible counsellor matches or complete the assessment again. You will have another complementary consultation session with your new counsellor. Continue until you find your ideal match.
How to Access Work and Life Support
Registered nurses, dieticians, coaches, and trained experts are available to help you navigate different aspects of life and achieve your personal goals.
To book Work and Life Support services, click on the Additional Services tab at the top of the Inkblot dashboard.
Select the service you want to access and click Next. Available services include:
Financial, Legal, Health Coaching, Life Transitions, and Career Coaching.
Select the category for your request and click Next.
On the contact screen, proceed based on the service selected:
For Financial, enter your location and contact information, select two timeframes that you could be available for a phone call, and then select Submit. A Financial Services representative will contact you directly to schedule your appointment.
For Legal, call the hotline number that appears and use the Consultation Number to initiate your request.
For Health and Life, enter your Location Details and a description of what you would like advice for, then select Submit.
For Career Coaching, enter your contact information and availability, as well as a description of what you would like advice for, then select Submit. A registered nurse from the Inkblot Clinical Service team will refer you to a coach best suited to you.
If you need help while on the Inkblot site, use the online chat feature or email support@inkblottherapy.com.
Source: Step-by-Step Guide, Medavie Blue Cross/inConfidence.
Contributors: Vanessa Sarsfield, Flourish Abumere
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